Strategies & Policies

Greatwell Homes produces a range of corporate and customer publications.

To view and read our publications, you will need to use Adobe Reader or Adobe Acrobat.

adobe-reader

 

Strategies

Frameworks

pdf
Communications Framework
Size 4.35 MB
Download
pdf
Customer Involvement Framework
Size 4.84 MB
Download
pdf
Finance and value for money framework
Size 6.07 MB
Download
pdf
Governance Framework
Size 4.09 MB
Download
pdf
Risk, assurance and compliance framework
Size 5.68 MB
Download
pdf
Transformation Framework
Size 3.78 MB
Download

Complaints Handling

pdf
Housing Ombudsman Complaint Handling Code – Self-assessment 23-24
Size 400.43 KB
Download

Policies

pdf
Damp and Mould Policy
Size 154.27 KB
Download
pdf
Asset Investment Policy
Size 171.09 KB
Download
pdf
Home Ownership Policy
Size 141.29 KB
Download
pdf
Home Improvements Policy
Size 180.82 KB
Download
pdf
Unacceptable Behaviour Policy
Size 161.35 KB
Download
pdf
Pest Management Policy
Size 173.61 KB
Download
pdf
Pet Ownership Policy
Size 151.03 KB
Download
pdf
Reasonable Adjustments Policy
Size 120.96 KB
Download
pdf
Allocations Policy
Size 172.95 KB
Download
pdf
Anti-Social Behaviour (ASB) Policy
Size 162.23 KB
Download
pdf
Customer Complaints Policy
Size 163.28 KB
Download
pdf
Compensation Policy
Size 157.00 KB
Download
pdf
Domestic Abuse Policy for Customers
Size 148.64 KB
Download
pdf
Neighbourhood Management Policy
Size 168.10 KB
Download
pdf
Decant Policy
Size 148.39 KB
Download
pdf
Repairs & Maintenance Policy
Size 236.36 KB
Download
pdf
Right to Buy Policy
Size 130.89 KB
Download
pdf
Modern Slavery & Human Trafficking Statement
Size 106.27 KB
Download
pdf
Tenancy Changes Policy
Size 150.78 KB
Download
pdf
Tenure Policy
Size 134.84 KB
Download
pdf
Safeguarding Policy
Size 173.98 KB
Download
pdf
Rechargeable Repairs Policy
Size 141.85 KB
Download
pdf
Rent Setting & Other Property Charges Policy
Size 183.49 KB
Download
pdf
Land and Property Disposals Policy
Size 142.30 KB
Download
pdf
Tenancy Fraud Policy
Size 150.49 KB
Download

Procedures

pdf
Compensation Procedure
Size 155.47 KB
Download
pdf
Customer Complaints Procedure
Size 188.87 KB
Download
pdf
Unacceptable Behaviour Procedure
Size 123.08 KB
Download
pdf
Reasonable Adjustments Procedure
Size 145.45 KB
Download

Financial Statement

pdf
Financial Statement 2023-24
Size 1.45 MB
Download

Other

pdf
Lettable Standard
Size 1.09 MB
Download
pdf
Making a complaint leaflet
Size 75.77 KB
Download
pdf
Fire Safety Leaflet
Size 727.29 KB
Download
pdf
Responsibilities – repairs, communal areas and shared spaces
Size 48.50 KB
Download
pdf
Moving in Checklist
Size 115.85 KB
Download
pdf
Consumer Standards 2021-22
Size 236.98 KB
Download