Throughout August and September, our repairs, heating and estates teams visited locations across Wellingborough to see how satisfied customers are with the overall repairs service.
The Repairs Roadshow offered customers an opportunity to drop-in and speak directly with our teams on topics around repairs and home maintenance.
These free events were held at community spaces located across Wellingborough; The Hemmingwell Community & Skills Centre, Glamis Hall and Tithe Barn.
Customers were able to ask questions and gain tips and advice on repairs and common home maintenance issues. In addition, our operational support team were available to book repairs appointments in as required, streamlining the process for customers who visited the event.
Wendy Cox, head of property services and compliance, said: “Engaging with our customers and communities is important to us, and our recent Repairs Roadshows provided a great opportunity for customers to speak to us directly about their repair and home maintenance needs and experiences.
“We continue to work with customers to learn what our repairs service does well and where we could improve. Thank you to all our customers who have been working with us, your views do make a difference.”