Our Live Greatwell corporate plan – one year on.
Watch our annual report film to join in the conversation and learn about our progress and performance for the year ending 31 March 2023.
Here are some more key facts and figures
from a year we’re proud of.
from a year we’re proud of.
Live proud
5,185
Homes we own and manage
(2021/22: 5,197)
100%
Customer satisfaction with grounds maintenance
20
Services changed in response to customer feedback
Worked with Invisible Creations to install stylish, attractive and dual-purpose home adaptations and mobility aids in our Independent Living bathrooms
View our Live proud strategy here
Live green
£5 million
Value of investment in existing homes
All new build properties handed over with an
EPC rating of B
£664,000
Social Housing Decarbonisation Fund improving insulation in 66 homes
View our Live green strategy here
Live happy
200
Number of compliments received
(2021/22: 125)
178
Number of complaints received
(2021/22: 165)
48
Customers helped to claim extra benefits
(2021/22: 38)
Tpas re-accredited – demonstrating our commitment to customer engagement
97.4%
Satisfaction with how complaints were handled
(2021/22: 96.4%)
Find how we’ve used our complaint learning to improve services here.
176
People we employ (full-time equivalents)
(2021/22: 160)
Our employees by ethnicity
Asian Indian
7
Asian Pakistani
2
Black African
1
Black Caribbean
6
Black other
1
Mixed other
1
White Irish
1
White British
157
White other
10
Not known
9
Our executives and heads of service by gender
Female
6
(2021/22: 6)
Male
2
(2021/22: 3)
Our board members by gender
Female
4
(2021/22: 3)
Male
6
(2021/22: 7)
View our Live happy strategy here
Live safe
99.8%
Percentage of homes with GasSafe certificates
(2021/22: 99.9%)
84.5%
Percentage of homes fitted with carbon monoxide detectors
(2021/22: 20.5%)
24.9 days
Average time to complete routine repairs
99.1%
Emergency repairs completed in target time
92.11%
First-time damp and mould repair resolutions
93.95%
Customer satisfaction with (last) repair
31.07 days
Average time to relet vacant homes
(2021/22: 26 days)
13
New homes built (2021/22: 105)
Affordable rent
7
Shared ownership
6
Brought Greatwell Heating in-house
View our Live safe strategy here
Financial
£28.45 million
Turnover
(2021/22: 28.46 million)
£6.52 million
Operating surplus
(2021/22: £8.83 million)
£90,833 million
Value of net assets
(2021/22: £87,606 million)
£1.85 million
Net surplus
(2021/22: £7.06 million)
22.97%
Operating margin
(2021/22: 27.93%)
How we spent each £1
Interest
16p
Employees
26p
Repairs
15p
Major improvements
16p
New homes
11p
Office & operating costs
17p
For more information about our services and performance, please see our
Financial Statement and annual accounts for 2022/23 here
or contact us at: comms@greatwellhomes.org.uk