A service charge is a payment made by a customer towards the costs of providing and maintaining communal services and benefits provided by us.
For example, a lift in a block of flats is a service that would be covered by a service charge because it is available to all customers in that block and is situated outside their home.
Other examples of services eligible for a charge include:
- cleaning of shared communal areas
- door entry systems
- grounds maintenance
- caretaking or laundry services
- lift maintenance, servicing and replacement (this list is not exhaustive).