Have Your Say
We believe customers are best placed to help us improve our services.
There are lots of ways that you can have your say about the services that affect you.
Customer Assembly |
Scrutiny
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Online Surveys
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Together Greatwell
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Young customersIt is really important that we hear from our younger customers so we are working with customers under 30 to see how they access our services. To find out more, and have your say, contact lorraine.gibson@greatwellhomes.org.uk |
What Makes an Excellent Repairs Service?We have been running a co-creation project with customers and staff since June 2024. We wanted to know why some customers are more satisfied than others, why some customers don’t report repairs to us, and find out what customers think about our ideas around proactive repairs that might stop repairs from being needed. The results of all our research will be shared here soon.
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Service Charge ProjectThis autumn customers and staff are working together to look at how to improve our approach to service charges – how we calculate them, how we evidence them, and how we communicate them to customers. Research is still taking place. We will share the results in 2025. |
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Customer Involvement Newsletter
We keep our involved customers up to date with our Involved Customer Newsletter:
April 2024 Customer Involvement Newsletter
January 2024 Customer Involvement Newsletter
December 2023 Customer Involvement Newsletter
October 2023 Customer Involvement Newsletter
July 2023 Customer Involvement Newsletter
May 2023 Customer Involvement Newsletter
If you would like to speak to us about any of these groups or sign up to receive the newsletter, please click below to get in touch.
Customer Voice Report
We now do a quarterly Customer Voice report that gives an insight into what customers are saying to us in various ways.
Have you seen something in the Customer Voice report that you are curious about? If you have any thoughts on what this information says, please email gemma.ager@greatwellhomes.org.uk
What’s Happening in the Community
To commemorate the Hemmingwell Forward project, new plaques have been added to the planters at the Hemmingwell Skills centre. Read more about the project here, and where to find the planters and plaques.
October is Black History Month. Learn about what that means and why we have a Black History month here.
On Monday 21st October, Lorraine Gibson held a community meeting at the Hemmingwell community centre to hear from residents about their experiences of the race riots that affected the country this summer. Although Wellingborough escaped the predicted trouble, many people still cancelled plans in Wellingborough and to other places in the UK. Lorraine also heard about the sense of unease among residents, including the impact on their children. Please contact us for more information, and we will provide an update soon.
Throughout July, August and September 2024, we held repairs roadshow events at the Hemmingwell community centre, Glamis Hall, and Tithe Barn to ask about your experiences of the repairs service, and to ask your opinions on some new ideas we have to improve the repairs service. This was part of our co-creation project around what makes an excellent repairs service. We are still working on this project and will update you soon.
On Saturday 27th July 2024, Housing Officer Marie Hickman and Gemma Ager from the Community Involvement team attended the annual Glamis Hall Family Festival to speak to customers and local residents. It was a wonderful sunny day with lots of families attending to enjoy the barbecue, donkey rides, facepainting and crazy golf. Two children guessed correctly that there were 55 packs of sweets in our jar. Well done to both.
Friday 12th July Greatwell Homes staff helped tidy up the Hemmingwell community centre. With weeding, sweeping and litter picking, plus some hefty garden equipment used by the Greatwell Places team, the area got a (summertime) spring clean.
Saturday 22nd June was the 75th anniversary of the arrival of the Windrush generation. Take a look at the Together Greatwell page to find out more.
Saturday 15th June 2024 was the Queensway Fun Day, held at St Marks Church. Lorraine Gibson from the Community Involvement Team attended with involved customer Katie, to tell residents about the Together Greatwell group.
Saturday 8th June 2024 was the Hemmingwell Fun Day. Staff from Greatwell Homes attended to speak with customers and local residents. Take a look at what the event was like: Hemmingwell Fun Day June 2024
On Thursday 6th June 2024, staff from Greatwell Homes went door-knocking on the streets around Guillemot Lane, to ask residents what they thought of the idea of a tiny forest and a sensory garden or wildflower meadow in the area.
A survey was also emailed to customers that live in the area for those that were not at home to speak to us.
We’ll update you on the survey results soon.
In February 2024, Lorraine Gibson from the Community Involvement Team attended a grief fair event at Wellingborough Library.
Here is an article about the event: Good Grief Fair Article
We also hold a TPAS Landlord Accreditation for our work with customers which is an independent review against the National Engagement Standards.
