The Contract Award Notice for the below opportunity can be found on Contracts Finder using this link
Greatwell Homes is looking for a supplier who can provide us with a comprehensive ‘Out of Hours’ solution to provide telecommunication facilities and an Emergency Call Answering & Message Relay Service based at its communication centre for the benefit of Greatwell Homes.
The successful supplier will have to :
- Provide telecommunications facilities and an Emergency Call Answering & Message Relay Service based at its communication centre for the benefit of Greatwell Homes.
- Provide an adequately staffed communications centre for receiving and relaying emergency messages for Greatwell Homes
- Keep adequate records, to be maintained by its communications centre for a period of 3 months for voice recordings and 12 months for computer records (where appropriate)
- Provide Greatwell Homes with daily reports of all calls received, both emergency and non-emergency.
Please see link below to Invitation to Tender document for detail.
Closing date 15:00 8th November 2018