Strategies & Policies

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Strategies

Frameworks

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Communications Framework
Size 4.35 MB
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Customer Involvement Framework
Size 4.84 MB
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Finance and value for money framework
Size 6.07 MB
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Governance Framework
Size 4.09 MB
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Risk, assurance and compliance framework
Size 5.68 MB
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Transformation Framework
Size 3.78 MB
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Complaints Handling

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Housing Ombudsman Complaint Handling Code – Self-assessment 23-24
Size 400.43 KB
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Policies

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Damp and Mould Policy
Size 154.27 KB
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Asset Investment Policy
Size 171.09 KB
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Home Ownership Policy
Size 141.29 KB
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Home Improvements Policy
Size 180.82 KB
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Unacceptable Behaviour Policy
Size 161.35 KB
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Pest Management Policy
Size 173.61 KB
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Pet Ownership Policy
Size 151.03 KB
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Reasonable Adjustments Policy
Size 120.96 KB
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Allocations Policy
Size 172.95 KB
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Anti-Social Behaviour (ASB) Policy
Size 162.23 KB
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Customer Complaints Policy
Size 163.28 KB
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Compensation Policy
Size 157.00 KB
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Domestic Abuse Policy for Customers
Size 148.64 KB
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Neighbourhood Management Policy
Size 168.10 KB
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Decant Policy
Size 148.39 KB
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Repairs & Maintenance Policy
Size 236.36 KB
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Right to Buy Policy
Size 130.89 KB
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Modern Slavery & Human Trafficking Statement
Size 106.27 KB
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Tenancy Changes Policy
Size 150.78 KB
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Tenure Policy
Size 134.84 KB
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Safeguarding Policy
Size 173.98 KB
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Rechargeable Repairs Policy
Size 141.85 KB
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Rent Setting & Other Property Charges Policy
Size 183.49 KB
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Land and Property Disposals Policy
Size 142.30 KB
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Lone Working Policy
Size 118.80 KB
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HHSRS Policy
Size 140.62 KB
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Tenancy Fraud Policy
Size 150.49 KB
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Procedures

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Compensation Procedure
Size 155.47 KB
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Customer Complaints Procedure
Size 188.87 KB
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Unacceptable Behaviour Procedure
Size 123.08 KB
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Reasonable Adjustments Procedure
Size 145.45 KB
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Financial Statement

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Financial Statement 2023-24
Size 1.45 MB
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Other

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Lettable Standard
Size 1.09 MB
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Making a complaint leaflet
Size 75.77 KB
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Fire Safety Leaflet
Size 727.29 KB
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Responsibilities – repairs, communal areas and shared spaces
Size 48.50 KB
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Moving in Checklist
Size 115.85 KB
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Consumer Standards 2021-22
Size 236.98 KB
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